Privacy and Cookie Policy
Last Updated: January 20, 2025
Effective: January 20, 2025
EOATO.com is operated by Zilu Retail Co., Ltd. 子路零售（深圳）有限公司 in Chinese. We respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. The Privacy and Cookie Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from EOATO.com.
The Information We Collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.
Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How We Use The Information We Collect
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Others With Whom We Share Your Information
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
We share your information with third parties only as described in this Privacy and Cookie Policy, with your consent, or as disclosed at the time we collect your information.
How Do We Respond to Legal Requests or Prevent Harm
We access, preserve and share your information with regulators, law enforcement or others:
In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the Products, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our Products.
Information we receive about you (including financial transaction data related to purchases made with Facebook) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations.
Direct Marketing and Behavioral Advertising
We may send marketing email to you if you have an account and sign up for newsletter. If you do not want to receive these emails, please visit your account, clear the General Subscription box under the Newsletter Subscription menu.
We use Google Analytics to analyze data. By Google Analytics, we can analyze website traffic, conversion and transaction data. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at:
https://policies.google.com/technologies/partner-sites
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
Third parties, including Google, Microsoft, Facebook, may also use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the Internet and use that information to provide measurement services and Interest-based ads. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as visiting or purchasing on our sites. For more information about how Interest-based ads works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Or,
http://www.aboutads.info/choices
To learn third parties privacy policy, please visit following link:
https://policies.google.com/privacy?hl=en
-Microsoft Advertising
https://privacy.microsoft.com/en-us/privacystatement
https://www.facebook.com/privacy/explanation
You can opt out of Interest-based ads by using the links below:
https://www.google.com/settings/ads/anonymous
-Microsoft
https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting
- the Digital Advertising Alliance’s opt-out portal at:
-the Network Advertising Initiative opt-out page at:
http://optout.networkadvertising.org/?c=1
Our Security Measures
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
Your California Privacy Rights
As California residents, you have the right to ask us to disclose what personal information we collect, uses, discloses or sells. We promise we do not sell your personal information to third parties without your prior consent. You also have the right to ask us delete your personal information we collected and maintained. You can contact us in contact us section of this policy if you want to make a request for information or to delete it.
Data retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
Contact Person: Mr Xinkuang Liu
Company: Zilu Retail Co., Ltd.
Email: [email protected]
Phone: +86 19926425628
1D016 Hualijia Electronics Market,
Hua'nanyi Ave, Longgang, Shenzhen,
Guangdong Province, 518111, China
